What is your return policy?

Vero Linens Return Policy             

We have such a high level of confidence in all of our luxury bedding products we provide that we offer a 100% money-back guarantee to customers that think their purchase is not the finest they have ever bought. In addition, we offer free ground shipping to the lower 48 states on all order over $100.  

In the event that you are unhappy with your purchase, Vero Linens will provide a complete refund on all items, as long as they are unwashed and have not been used. Returns must also be made within the 10-day period after the merchandise was received. In order to complete the return process, just follow these policy rules:  

  • Items eligible for return must be in their original packaging
  • Any signs that the item was used will make it ineligible for return
  • Include your name or copy of the packing slip, along with order number
  • Improper return of items may disqualify them for refund  

Upon receiving any returned items, Vero Linens has the right to conduct a thorough inspection and will return any items deemed unacceptable for return. Here are some other important factors to know when returning an item:  

  • Be sure to keep a copy of receipts for your own personal records
  • Properly returned items are credited in the same payment method that was used during the original purchase
  • Full purchase price will be credited to items that meet all return policy requirements 

 Vero Linens is not responsible for any merchandise that is lost or damaged in the return process, so we recommend using a return method that enables you to track your package.  

When you are shopping for luxury linens, look to Vero Linens for high quality and affordable prices. Vero Linens offers a vast supply of elegant linens, sateen duvet covers, sleeping pillows, goose down comforters and more, that will all enhance your sleeping experience. 

If you decide that you do not want something that you have purchased call us at 786-512-3268 or email info@verolinens.com us for return instructions.

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